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  1892 Home
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I Change?
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EIRCOM SERVICES

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Frequently Asked Questions and Answers

A. General

  1. Why is eircom net introducing a new Internet dial-up number?
  2. What is a dial-up number and what has it got to do with my Internet connection?
  3. Will my email address change?
  4. Does it affect my free webspace?
  5. When do I have to start using the new dial-up number?
  6. I have just signed up with the free service - why was I not told about this before now?
  7. Should I opt for Free or Subscription Internet Access?
  8. Will this changeover cost me anything?
  9. What will happen if I decide not to make these changes?
  10. Do I still have to pay 74 cents per minute for free support?
  11. What impact will the introduction of the new dial-up number have on DSL?
  12. Will the change to 1892 affect my ISDN service?
  13. I am a subscription customer. What impact will the introduction of 1892 Internet access have on my service?
  14. What initiatives are you undertaking to ensure all customers avail of this service?
  15. If my telephone service is with a provider other then Eircom, what effect will changing my dial in to the 1892 number have ?
  16. Why eircom net ?

 

B. Technical

  1. Will my connection speeds improve or deteriorate - what enhancements have been made to the current network?
  2. What is the difference between the current network and this new one?
  3. How can I ensure a trouble free change to my new dial-up number?
  4. How does the Applet work?
  5. Is there a risk that this Applet will damage my PC/MAC?
  6. If I choose not to run the Applet or if it does not run automatically, what should I do?
  7. I am receiving a busy tone when I dial the Internet why?
  8. I am accessing the Internet from a company LAN - how do I change my settings?

A. General

  1. Why is eircom net introducing a new Internet dial-up number?
  2. In March 2002 the regulator introduced a new range of access codes and number ranges dedicated to Internet traffic with the aim of stimulating Internet usage in Ireland. In line with these changes eircom net has decided to introduce a new dial-up access number 1892 150 150 for the Free Internet Access service.

    eircom net is committed to continually enhancing the range of products and services provided to customers. As part of this commitment we constantly look at new innovative ways to enhance our customers experience of our services.

    By introducing the new 1892 150 150 dial-up access number supported by an enhanced state of the art Internet access network we are offering our 'Free' customers the opportunity to avail of an enhanced Internet service, with additional ports and faster connections from each POP to the Internet.

    Customers will also benefit from the fact that there will be no need to change their dial-in number when moving from one part to the country to another.

     

  3. What is a dial-up number and what has it got to do with my Internet connection?
  4. When you access the Internet, your computer dials a number that connects you to your Internet Service - this is known as an Internet dial-up number. Now you simply dial in 1892 150 150 to connect to the Internet.



  5. Will my email address change?
  6. No, your email address will remain the same.



  7. Does it affect my free webspace?
  8. No, it does not affect your free webspace



  9. When do I have to start using the new dial-up number?
  10. eircom net plan to introduce the new 1892 150 150 dial-up number on a phased regional basis commencing in February 2003. It will be fully rolled out nationwide over the next few months.

    The date you commence will depend on the location from where you access the Internet. We will endeavour to contact all of our customers directly by email to inform them of the new number and will provide them with a simple program they need to run, which will automatically update their settings.

    We advise you to begin using the new dial-up access number as soon as possible. The new number is supported by a substantially enhanced network, so if you want to avail of enhanced Internet access with additional ports and faster connections from each POP to the Internet, you should commence using the number as soon as possible.

    Please note that the current number you are using to dial the Internet will be terminated in due course, so you need to change your number as soon as possible to avoid disruption to your Internet service. If you don't change numbers you will be unable to access your Internet service and will receive a busy tone when you are trying to connect to the Internet.



  11. I have just signed up with the free service - why was I not told about this before now?
  12. The new range of Internet Access codes and number ranges were introduced in March 2002. Since then we have been working on the development of a new substantially improved network to support these new number ranges, which we are now ready to launch. With the new 1892 150 150 dial-up number you will receive the same features as you received with your old number.



  13. Should I opt for Free or Subscription Internet Access?
  14. Internet Users all over the Republic of Ireland are currently enjoying the benefits of eircom net's subscription-based service. These benefits include:
    - Reduced call rates
    - saving over 60% for peak and 20% for off peak hours
    - Technical support for the price of a local call- 100mb of free web space.
    - Small businesses can also avail of multiple e-mail addresses for their staff and they can also purchase a domain name for their business.

    The option you choose depends on your individual Internet needs.

    If you are new to the Internet you will find it beneficial to choose the subscription service as it offers technical support for the price of a local call.

    If you primarily use the Internet during the day (peak hours), or if you classify yourself as a moderate to heavy user of the Internet, consider the cost savings to be made via the 1891 reduced tariff number over the more expensive local call rate. With our subscription service you can save over 60% for peak and 20% for off-peak hours. In addition you will receive free e-mail addresses, and 100MB of free webspace.

    If you are working from home you will also appreciate the cost saving from the less than local call rates.



  15. Will this changeover cost me anything?
  16. With the 1892 150 150 dial-up number you will continue to pay the same rates. These rates are: Daytime 5.07c Evening 1.26c Weekend 1.26c The standard minimum call charge of 6.35c applies. Prices include VAT @ 21%.

    To support your changeover we have set up a free technical support help line 1800 251 151 to assist people with changeover queries.



  17. What will happen if I decide not to make these changes?
  18. All eircom net free customers must change access numbers to continue to avail of Internet Access with eircom net. Part of the transition process involves terminating Internet access via your current POP (Point of Presence) network. So you will receive a busy tone when you try to dial the Internet.

    Internet Access via the new 1892 150 150 is supported by an enhanced network with additional ports and faster connections from each POP to the Internet.

    We are terminating access via the old access numbers to ensure a smooth transition to the new enhanced service and to encourage all of our customers to avail of an enhanced service. If you do not change your access number, you will eventually receive a busy tone when connecting to the Internet.

    Alternatively, you could consider eircom net's subscription service. With a subscription service you pay an annual fee, which entitles you to less than local call rates for time spent online.
    Click here for further information.



  19. Do I still have to pay 74 cents per minute for support?
  20. Yes, you still need to pay 74 cents per minute for free service technical support.

    However, to assist you with the changeover we are providing a free support line 1800 251 151 for dial-up number change queries. This number will only be available to customers specifically with queries in relation to the 1892 150 150 dial-up number changeover.

    All other technical support queries will be handled on 1550 233 233 and charged at the current price of 74 cents per minute.



  21. What impact will the introduction of 1892 Internet Access have on DSL?
  22. The introduction of 1892 Internet Access will have no impact on DSL.



  23. Will the change to 1892 affect my ISDN service?
  24. No. However all ISDN customers will now be able to get dual channel access. Please note this may result in increased telephone charges from your Telephone Service Provider. It is your responsibility to ensure your access device is configured correctly i.e. for dual or single access as required.



  25. What impact will the introduction of 1892 Internet Access have on subscription Internet access?
  26. The introduction of 1892 Internet Access will have no impact on subscription Internet access.



  27. What initiatives are you undertaking to ensure all customers avail of this service?
  28. We are contacting all of our customers directly by email to inform them of our enhanced service and are providing them with a simple program (applet) they need to run which will automatically update their settings.

    To assist our customers we are also providing a freefone number 1800 251 151, to address any queries our customers may have on the 1892 changeover. We are also providing email support through 1892support@eircom.net



  29. If my telephone service is with a provider other then Eircom, what effect will changing my dial in to the 1892 number have ?
  30. 15. If you have your telephone service with a provider other than Eircom you still need to change your dial in number to 1892 150 150. The level of service you will receive, and your ability to access eircom net's service will not be effected regardless of who your telephone operator is. However since the 1892 number range is excluded from Carrier PreSelect you will be billed, in the majority of cases, for your 1892 calls directly by the telephone provider who supplied the 1892 number to us, in this case Eircom



  31. Why eircom net
  32. eircom net is Ireland's leading Internet Service provider bringing the Internet to over 400,000 homes across Ireland. From news, entertainment and sports results to travel planning and jobs eircom.net is Ireland's home page.

    eircom net has invested heavily in people, technology and network infrastructure to offer the most comprehensive Internet Service available in Ireland today.


 
B. Technical Questions



  1. Will my connection speeds improve or deteriorate - what enhancements have been made to the current network?
  2. Your 1892 150 150 Dial-Up number is supported by substantial network infrastructure investment. The enhanced network includes the addition of ports and faster connections from each POP to the Internet, which will improve the quality of your internet service.



  3. How can I ensure a trouble free change to 1892?
  4. There are two ways in which a customer can change over to the 1892 number:

    A. Download and run the eircom net applet which is obtainable from the eircom net website. This link will be sent to all customers via Email. To view the applet click here: www.eircom.net/1892

    B. Manually change your access number. You can easily do this yourself by following the change over guide, which can be accessed from the eircom net support site. Click here: www.eircom.net/1892



  5. How does the Applet work?
  6. When downloaded, the Applet will automatically change your eircom net access number to 1892 150 150. This will not affect any other settings on your PC/MAC



  7. Is there a risk that this Applet will damage my PC or Apple MAC?
  8. No, there is no risk that the applet will damage your machine, but in the unlikely event that the Applet should cause any problems with your machine, you should contact our Support Centre at 1800 251 151 with a clear description of the problem and the exact error message which you have received.



  9. Will the Applet change other dialup networking settings I have?
  10. No, the Applet will not change other dialup networking settings you have.



  11. If I choose not to run the Applet or if it does not run automatically, what should I do?
  12. You should do either of the following:

    A. Attempt to run the Applet a second time or:

    B. Manually change the access number. You can do this yourself by following the change over guide, which can be accessed from the 1892 home page - click here to access it.

    C. Call our support centre on 1800 251 151



  13. I am receiving a busy tone when I dial - what does it mean?
  14. Customers who have not updated their dial-up number to 1892 150 150 will receive a busy tone when they dial the Internet.

    To access the Internet you need to change your dial-up settings. Changing your settings is simple and will only take a few minutes.

    Click here to update your dial-up settings



  15. I am accessing the Internet from a company LAN - how do I change my settings?
  16. If you accessing the Internet from a LAN, you should contact your network administrator and advise them to update the settings on the network pc. Advise them to visit www.eircom.net/1892 for further information, or to call our freephone number 1800 251 151 or to email 1892support@eircom.net



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